Privacy policy

Neolina respects the privacy of all visitors and customers of our website. We are committed to treating your personal information carefully, securely, and in accordance with applicable privacy legislation, including the General Data Protection Regulation where applicable.

This Privacy & Cookies Policy explains how Neolina collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.

Neolina takes appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. We use reliable systems and secure data networks where possible. Our website may use security measures such as SSL encryption, password protection, restricted access, firewalls, and secure payment environments to protect your information. Although we do our best to protect your personal data, no method of transmission over the internet is completely secure.

Personal information means any information that can be used to identify an individual, directly or indirectly. This may include your name, email address, billing and shipping address, telephone number, payment information, order details, account information, communication with customer service, IP address, website usage information, and marketing preferences.

Neolina collects personal information that you voluntarily provide to us, for example when you place an order, create an account, subscribe to our newsletter, contact customer service, or complete a form on our website. We may use your personal information to process and deliver your orders, handle payments and refunds, provide customer support, manage your customer account, send order confirmations and service messages, improve our website and services, prevent fraud or misuse of our website, comply with legal obligations, and send marketing communications where you have given consent or where this is otherwise permitted by law.

Neolina processes personal data only when we have a lawful basis to do so. Depending on the situation, we may process your data because it is necessary to perform a contract with you, because we must comply with a legal obligation, because you have given your consent, or because we have a legitimate interest, such as improving our website, preventing fraud, or responding to customer enquiries.

When you visit our website, Neolina may automatically collect certain technical information, such as your browser type and version, device type, operating system, IP address, pages visited, time spent on the website, referral source, and general website interaction data. This information helps us understand how visitors use our website and allows us to improve the functionality, performance, and user experience of our store. Where possible, this information is collected in an aggregated or anonymised form.

Neolina does not sell your personal information. We may share your personal data with trusted third parties only when necessary for the operation of our store and services. These third parties may include payment providers, delivery and shipping partners, website hosting providers, IT and security service providers, email marketing platforms, analytics providers, customer support tools, professional advisers, and authorities where required by law. These third parties may only process your personal information in accordance with our instructions and applicable privacy laws, unless they act as independent controllers under their own legal obligations.

Neolina will not keep your personal information longer than necessary for the purposes for which it was collected, unless a longer retention period is required by law. For example, order and invoice information may need to be retained for accounting and tax purposes. Newsletter data will be kept until you unsubscribe or withdraw your consent.

Depending on applicable law, you may have the right to request access to the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data, object to certain processing activities, request restriction of processing, request transfer of your data to another party, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority. To exercise your rights, please contact us at support@neolina-cosmetics.com. We may ask you to verify your identity before responding to your request.

Neolina uses cookies and similar technologies on its website. A cookie is a small text file that is stored on your computer, tablet, or mobile device when you visit a website. Cookies help us make the website function properly, remember your preferences, analyse website traffic, and, where applicable, show relevant content or advertisements.

Neolina may use strictly necessary cookies, functional cookies, analytical cookies, and marketing cookies. Strictly necessary cookies are required for the website to function properly, such as enabling the shopping cart, checkout, and secure areas of the website. Functional cookies allow the website to remember choices you make, such as language preferences, region, or login details. Analytical cookies help us understand how visitors use our website and how we can improve it. Marketing cookies may be used to show you relevant advertisements, measure advertising performance, or limit how often you see an advertisement. These cookies are only used where legally permitted and, where required, after your consent.

When you first visit our website, you may be asked to accept, reject, or manage cookies. You can change your cookie preferences at any time through the cookie settings on our website, where available. You can also adjust your browser settings to block cookies or receive a warning before cookies are stored. Please note that disabling certain cookies may affect the functionality of our website.

If you subscribe to our newsletter or otherwise consent to receive marketing communications, Neolina may use your email address to send you updates, offers, product news, and other marketing messages. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@neolina-cosmetics.com.

Neolina does not knowingly collect personal information from children under the age of 16 without consent from a parent or legal guardian. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take appropriate steps to remove the information.

If we use service providers located outside the European Economic Area, your personal data may be transferred to countries that may not provide the same level of data protection. In such cases, Neolina will take appropriate safeguards where required, such as contractual protections or other legally recognised transfer mechanisms.

Neolina reserves the right to amend this Privacy & Cookies Policy at any time. The most recent version will always be available on our website. When you continue to use our website after changes have been published, the updated policy will apply. We recommend checking this page regularly if you frequently visit our website.

For questions about this Privacy & Cookies Policy or about how Neolina handles your personal information, please contact us at support@neolina-cosmetics.com.